We process orders as quickly as possible during business days (Monday to Saturday).

• Order Cutoff Time: 00:00 (GMT−05:00) Eastern Standard Time (Toronto)
• Order Handling Time: 1-2 days (Monday-Saturday)
• Transit Time: 2-6 days (Monday-Saturday)
• Total Delivery Time: Estimated delivery time is 3-8 business days.

Orders placed during weekends or holidays will begin processing the next business day.

No, at the moment, we only ship to Canada

Yes! Once your order is dispatched, you can use the Track Your Order feature.

We currently accept the following payment options:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• Paypal
• Shop Pay
• Visa

All transactions are processed in $ CAD (Canadian Dollars)

Absolutely. Our website uses SSL encryption and secure payment gateways to ensure all transactions are safe and protected.

Yes, you can return your order within 30 days of receiving it, as long as the item is unused and in its original condition.

Simply contact our support team at contact@vourel.com with your order number and reason for return. We'll guide you through the process.

Once we receive and inspect the item, we will process your refund within 14 days. Refunds are issued to the original payment method.

Need help or have questions? Contact us using the info below:

• Contact Form: Click here
• Email: contact@vourel.com
• Phone: +1 438 7706288
  

Vourel
26 Milvan Dr, North York, ON M9L 1Z3, Canada

Registry ID: 12243067

We are available during the following hours:

• Monday to Saturday: 8:00 am – 5:00 pm (GMT−05:00) Eastern Standard Time (Toronto)
• Sunday: Closed

We strive to respond within 24 hours.